Getting help
The maintainers read it and reply themselves. We usually answer within two business days.
What to put in the email
- Your version. Click the About button, or look at the bottom of the sidebar.
- Your computer: Windows, macOS or Linux, and which version.
- How you run it: the desktop app, Server Edition, or Docker.
- What happened, and what you expected to happen instead. The steps that got you there help most.
- Screenshots of the screen and any error message.
Please don't send your company file or backups unless we ask for one.
Your privacy
Support emails, including any logs you attach, are stored in our private project tracker (Basecamp). SlowBooks Pro sends nothing by itself: no usage data, no crash reports. We only see what you choose to email us.
Security problems
If you've found a security hole, please don't email it or post it in public. Report it privately through GitHub Security Advisories. The details are in SECURITY.md.
If you use GitHub
You never need a GitHub account to get help; email works fine. If you already have one, bug reports and feature ideas are welcome in Issues, and questions and show-and-tell in Discussions.
Before you write
- Frequently asked questions
- Changelog: your problem may already be fixed in a newer version.
- Server Edition setup guide
- Moving from QuickBooks
- Working with your accountant
- Using SlowBooks with an AI agent
- Accessibility